Hogwart's Magic

Cancellation Policy

Camp Cancellation Policy: To protect our small business and ensure all children have the opportunity to participate, we’ve had to increase our cancellation fees. This change is due to a minority of bookings that were made without the genuine intention of attending, which can prevent other families from having the experience. By updating our policy, we can better manage our programs and fill spots with excited, engaged participants. We appreciate your understanding and your commitment to making our service a great experience for everyone. If you accidentally made a booking, please email us within 24 hours. We will gladly refund the full amount, minus any administrative fees charged by our website provider (usually CHF 25). Camps, shows and other events • 30+ days before the event: Refunds are issued minus a CHF 100 administrative fee. • 15–29 days before the event: 50% cancellation fee applies. • 14 days or fewer before the event: No refunds will be issued. If you have chosen manual payment your camp place will be reserved for 48 hours and confirmed when payment is received. For full Terms and Conditions please find on our website: www.sparkscience.ch/terms-and-conditions

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