Cotton Candy Add-On

Cancellation Policy

Cancellation Policy: Parties To protect our small business and ensure all children have the opportunity to participate, we’ve had to increase our cancellation fees. This change is due to a minority of bookings that were made without the genuine intention of attending, which can prevent other families from having the experience. By updating our policy, we can better manage our programs and fill spots with excited, engaged participants. We appreciate your understanding and your commitment to making our service a great experience for everyone. If you accidentally made a booking, please email us within 24 hours. We will gladly refund the full amount, minus any administrative fees charged by our website provider (usually CHF 25). • 30+ days before the event: Refunds are issued minus a CHF 100 administrative fee. • 15–29 days before the event: 50% cancellation fee applies. • 14 days or fewer before the event: No refunds will be issued. Changes to Party Date • We will do our best to accommodate date changes requested up to 7 days before the party. Changes requested more than 7 days prior to the party date will incur a CHF 100 rebooking fee. Dry Ice Cancellations • Dry ice orders are non-refundable within 7 days of the event. A CHF 100 cancellation fee applies if dry ice has already been ordered. If you have chosen manual payment your party booking will be reserved for 48 hours and confirmed when payment is received. For full Terms and Conditions please visit: www.sparkscience/terms-and-conditions

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